Lots of users who start using their first web hosting account, or change companies, usually have inquiries with regard to how specific tasks are done or encounter obstacles when setting up different things like e-mails, website settings, etc. This is the reason why, many companies have prepared documentation with popular questions and issues in order to help their clients receive information quickly and easily. As a result, the customer support team members can dedicate more time to real problems that certain customers may be encountering, because the solution for the smaller things will already be available on the web and customers will be able to easily deal with them without having to touch base with the customer care staff. Having exhaustive documentation is vital, particularly for new customers without any practical experience whatsoever, as the web hosting service entails a vast number of features and many individuals can become puzzled about what to do. A good knowledge base can both help you perform the procedures that you wish and learn how the hosting service functions in general.

Extensive Online Documentation in Shared Hosting

All shared hosting that we offer include an exhaustive knowledge base where you can find all you may ever need to know about your web hosting account. Whether you need to set up a brand new database, to redirect a domain using an .htaccess file or to create an e-mail address on your personal computer or handheld device, you can simply read our step-by-step help articles and all the info that you need will be there. When you go to a certain section of your Hepsia hosting Control Panel, you can see articles that are relevant to the features that can be accessed through it. In case you’d like to check the whole list of articles and get familiar with all the features that Hepsia offers, or simply to read general info about the hosting service, you can browse through the entire knowledge base, which can be accessed through the Help menu in your Control Panel. We have tried our utmost to encompass any obstacle that you could bump into, but if you don’t find what you’re seeking, you can always touch base with us, as our client service staff representatives are at your disposal 24/7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia Control Panel, which is included in our semi-dedicated servers, will permit you to access the extensive online support documentation that we’ve compiled for you. The articles offer generic info about our hosting services, instructional manuals about the separate functions that you can make use of, plus troubleshooting instructions that can help you fix common problems that you might chance upon. The topics that we’ve covered encompass just about everything, from easy things such as how to host a brand new domain in the account, to more complex ones such as which SSH commands are allowed on the servers. Relevant articles about the features of a certain Control Panel section will always be available on the right-hand side of the page that you’re on, whereas the complete article archive is accessible through the dedicated Help section.