The access to the customer and tech support that a shared hosting company offers will tell you a lot about the services which they supply too. In case you can use just e-mail messages and / or tickets, you have most likely come across a reseller and not the actual web hosting supplier. When this is the case, you will have to wait for a few days in order to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to get in touch with the actual hosting company for additional assistance. If the provider offers several ways of communication with fast response time which are available at any moment, they are most likely the top provider, not only a reseller. Which means that you'll enjoy well-timed assistance and top quality support as they will have immediate access to the servers where your account will be created. Whatever the problem - technical or sales, it's generally much better to have the option to get in touch with your hosting company right away via your favourite way of communication.

24/7 Customer Support in Shared Hosting

All of our shared hosting feature 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our web hosting services well before you make a purchase or you're a current customer and you have any kind of question or a problem, you can contact us at any time, including weekends and holidays. We have multiple channels to contact us - several telephone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more technical issues or any issues which require extra time to investigate and deal with. In contrast to many other website hosting suppliers, our trouble tickets come with a guaranteed maximum reply time of just 1 hour, so no matter what your trouble is, it will be resolved timely and you won't waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we supply come with 24/7 customer and technical support, so no matter what problem you have, you're able to get in touch with us and we'll assist you straight away. Our guaranteed answer time for any email or ticket that you open through your Hepsia website hosting Control Panel is 1 hour; the actual response time rarely is more than 20 minutes. In addition, we have telephone support with a couple of local numbers worldwide and a live chat, so that you'll be able to contact us and find additional details about our services even if you do not have an account yet. We're able to assist you with nearly any question or a problem you have - payment methods, plan features, e-mail configuration, web hosting account settings, and many others. If you employ our services, you will not ever encounter an issue where you need to wait for a day or two to get an issue solved like you'll have to do with various other suppliers.