24/7 Customer Support in Shared Hosting
All of our shared hosting feature 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our web hosting services well before you make a purchase or you're a current customer and you have any kind of question or a problem, you can contact us at any time, including weekends and holidays. We have multiple channels to contact us - several telephone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more technical issues or any issues which require extra time to investigate and deal with. In contrast to many other website hosting suppliers, our trouble tickets come with a guaranteed maximum reply time of just 1 hour, so no matter what your trouble is, it will be resolved timely and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we supply come with 24/7 customer and technical support, so no matter what problem you have, you're able to get in touch with us and we'll assist you straight away. Our guaranteed answer time for any email or ticket that you open through your Hepsia website hosting Control Panel is 1 hour; the actual response time rarely is more than 20 minutes. In addition, we have telephone support with a couple of local numbers worldwide and a live chat, so that you'll be able to contact us and find additional details about our services even if you do not have an account yet. We're able to assist you with nearly any question or a problem you have - payment methods, plan features, e-mail configuration, web hosting account settings, and many others. If you employ our services, you will not ever encounter an issue where you need to wait for a day or two to get an issue solved like you'll have to do with various other suppliers.