In case you’ve bought a hosting plan and you have certain questions related to a particular function/feature, or if you have faced a certain obstacle and you need help, you should be able to get in touch with the respective client support staff. All hosting companies use a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, because of the fact that the easiest way to deal with an issue most often is to send a ticket. This kind of communication makes the replies sent by both sides simple to follow and allows the help desk support team representatives to escalate the issue if, for example, a server administrator needs to interfere. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you have to have no less than two different accounts to get in touch with the client service team and to actually manage the hosting space. Incessantly logging in and out of different accounts can sometimes be a nuisance, not to mention the fact that it requires quite a long time for the majority of hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our shared hosting isn’t separate from the web hosting account. It’s included in our all-in-one Hepsia hosting Control Panel and you will be able to visit it whenever you want with only a few clicks of the mouse, without signing out of your account. The ticketing system includes a quick-search box, which will help you find practically any ticket that you have posted in the past, if necessary. Furthermore, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to solve a given issue before you actually open a ticket. The response time is no more than sixty minutes, so you can receive swift assistance at any specific time and in case our customer care staff recommends that you should do something inside your hosting account, you can do it momentarily without needing to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is integrated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, which implies that you will not need one more platform to contact our customer care team – you can do that on the spot the moment you come across an obstacle. Sending a new ticket requires several clicks of the mouse and tracking down an older one is equally simple. Using our clever search filter, you can quickly track down any ticket that you have already posted. You can submit a ticket whenever you wish as our tech support staff representatives are on duty 24-7-365 and reply in no more than one hour, although it seldom takes that much to get a response. With the Hepsia Control Panel, you will have everything in a single place and you can forget about the need to sign in and out of 2 or more platforms to fix a simple issue.