A live chat is a real-time method of communication between a web hosting provider's support team and its clients. It is a very efficient method to receive some information about the hosting services or get some issue resolved because you're speaking with a live agent. The benefits of using a real-time chat service rather than calling or opening a support ticket are the lower chance of errors when you exchange information such as usernames or domain names, the faster response time since the communication is live as well as the fact that you don't have to stay on the chat all the time - you're able to do something else while the representative examines the issue involved. Furthermore, you can join a live chat room from any kind of computer that is connected to the world wide web, avoiding the phone fees that you'll have to pay if you're calling to a different country.

Live Chat Support in Shared Hosting

Along with the phone and ticket support, we provide live chat support as well. You are able to contact us every day, including weekends and holidays, and we will give you more info about the shared hosting that we provide in case you are not among our customers yet, or about basic and billing questions in case you already have a user profile. Though for strictly technical matters you will have to open a ticket to the technical assistance team, because such matters will require additional time to be resolved, you may still contact us on our live chat for some tech details. To give you an example, we can assist you to set up an email address in your e-mail client or troubleshoot multiple problems, saving you a lot of time. Even if our telephone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is designed for all of our potential and present customers. If you are looking for a new hosting account, you will be able to chat in real time to one of our agents and get more info about our semi-dedicated servers so as to select the right plan for your sites. If you already have an account with us, we'll be able to assist you in a timely manner with billing, general and first-level technicalissues. Even though in some instances you'll need to open a support ticket because there are things that can't be resolved on the live chat, we will assist you with lots of standard tasks, like installing an email account in an email client or redirecting one domain name to another. Thus, you will take advantage of timely support and you will save many hours.