Live Chat Support in Shared Hosting
Along with the phone and ticket support, we provide live chat support as well. You are able to contact us every day, including weekends and holidays, and we will give you more info about the shared hosting that we provide in case you are not among our customers yet, or about basic and billing questions in case you already have a user profile. Though for strictly technical matters you will have to open a ticket to the technical assistance team, because such matters will require additional time to be resolved, you may still contact us on our live chat for some tech details. To give you an example, we can assist you to set up an email address in your e-mail client or troubleshoot multiple problems, saving you a lot of time. Even if our telephone lines are already off for the day, you can talk to a live person.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is designed for all of our potential and present customers. If you are looking for a new hosting account, you will be able to chat in real time to one of our agents and get more info about our semi-dedicated servers so as to select the right plan for your sites. If you already have an account with us, we'll be able to assist you in a timely manner with billing, general and first-level technicalissues. Even though in some instances you'll need to open a support ticket because there are things that can't be resolved on the live chat, we will assist you with lots of standard tasks, like installing an email account in an email client or redirecting one domain name to another. Thus, you will take advantage of timely support and you will save many hours.