If you’re a website owner, a problem may always appear and it doesn’t automatically need to be connected to the hosting service itself. For example, something may go wrong when you bring an Internet app up to date or some crucial content could be edited or deleted by chance. Whatever the essence of the problem is, you will need to get in touch with the respective tech support staff and ask them to recover a backup or to assist you in solving the problem that you’re struggling with. How quickly they will do it will determine how much time your sites will be down. For certain sites such as social networking websites or web shops, a regular downtime too often equals losing clients and cash. That said, it’s vital to use the services of a company that provides not only a very good customer service, but also a fast one.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting come with a 1-hour response guarantee, which implies that no matter what inquiry or issue you might have, we’ll always be there to lend you a helping hand. In reality, it seldom takes more than half an hour to get an issue fixed or an inquiry answered, and this is valid for both technical and sales matters. Our customer service staff members are available 24-7, even on legal holidays and weekends, so you will always obtain immediate help. We know how costly time can be, so by the time we reply to your e-mail or support ticket, we’ll have probed into the matter and, if we haven’t worked out a solution, we’ll give you more information about what you need to do on your end – when the case demands this. With our support services, you can be sure that there will be someone to assist you momentarily, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a trouble ticket from your web hosting Control Panel or send an email regarding your semi-dedicated server, you’ll obtain a response within no more than one hour. You can contact us whenever you wish in regards to billing, technical or general issues and since we’re available 24x7x365, you’ll invariably get help in a timely fashion. Based on the particular issue or question, we’ll supply you with more information, fix the complication if it has been caused by something that is within our reach or advise you on how to proceed if you have to adjust a given setting for a web application that we cannot access. You can forget about waiting around for a whole day for every response. The fact is, in the majority of cases we respond to tickets and emails within no more than twenty to twenty five minutes.