A 99.9% Server Uptime
The advantage of establishing your own shared hosting system is that you do not have to worry about compatibility – you design a particular set of software applications in such a way so as to be compatible with a specific set of hardware parts. The outcome is something significantly more steady and reliable, since there are fewer potential chances of failure. We’ve built our cloud hosting platform using tried and tested hardware elements along with a heavily modified version of SELinux so as to create a truly riskless home for all your websites.
Because of this, with all our shared hosting plans we offer a 99.9% server uptime guarantee. This guarantee is valid for all datacenters.
A 99.9% Network Uptime
When you develop your very own cloud hosting system, it’s essential that you also build your own network architecture. That is the reason why we set up a custom internal network in each one of our data center facilities. Based on top–quality Juniper switches and routers, our internal network allows for extremely fast data transfer speeds and is completely redundant.
As a result, you can enjoy a 99.9% network uptime in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, regardless of which web hosting solution you have picked.
A 30–Day Money–Back Guarantee
Even though we have done everything to lessen all possible risks with our cloud hosting packages and irrespective of the fact that we provide premium tech support, there are times when the client is just not happy with what we have to offer. Or he wants to upgrade to a more robust hosting service, such as a VPS server or a dedicated server.
This is exactly why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not pleased, you will receive a refund.
24/7 Technical Support
We have conscientiously chosen each individual member of our 24x7 support team to make certain that we can offer the very best client support that you can possibly get. Each one of our customer service technicians has lots of years of experience dealing with hosting accounts behind his back, so they know what they are doing. Besides, they’re available to you 24x7 – you’ll be able to touch base with them whenever you want and they’ll reply back to you as soon as possible.
Their average response time is below 20 minutes, whilst with other web hosting suppliers you need to wait around for days. What’s more, we offer a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be replied to in less than 1 hour.