• 1 hour ticket response
  • 1 hour ticket response

  • We are specialized in delivering a swift and adequate answer to every support ticket submitted by a user. Our well–trained customer service team members will review your situation and will think of the most efficient solution. We offer a 1–hour response time guarantee for all client support tickets. As a matter of fact, the average technical support ticket response time has proven to be twenty minutes.

  • Top quality support service
  • An Exceptional Client Care Service

  • Our support engineers possess significant experience in the shared hosting sphere and are knowledgeable enough to come up with a prompt solution to your problem. If, however, the problem at hand is not within the competence of a technical support engineer, the ticket will be forwarded to a programmer or administrator for additional investigation.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • To help you get a quick tip on how to use a certain service, we have incorporated a truly intuitive Help Center section in the Online Control Panel. You can browse through a broad selection of web hosting account management articles and website administration articles, browse our F.A.Q. repository or watch our educational video tutorials.