1 hour ticket response
We are specialized in delivering a swift and adequate answer to every support ticket submitted by a user. Our well–trained customer service team members will review your situation and will think of the most efficient solution. We offer a 1–hour response time guarantee for all client support tickets. As a matter of fact, the average technical support ticket response time has proven to be twenty minutes.
An Exceptional Client Care Service
Our support engineers possess significant experience in the shared hosting sphere and are knowledgeable enough to come up with a prompt solution to your problem. If, however, the problem at hand is not within the competence of a technical support engineer, the ticket will be forwarded to a programmer or administrator for additional investigation.
An Easy–to–Navigate Help Section
To help you get a quick tip on how to use a certain service, we have incorporated a truly intuitive Help Center section in the Online Control Panel. You can browse through a broad selection of web hosting account management articles and website administration articles, browse our F.A.Q. repository or watch our educational video tutorials.