A 99.9% Server Uptime
Our hosting platform is based on a stable, first–rate hardware architecture and a heavily tweaked Linux distro. That’s why, regardless of what your site is, or how many site visitors you’ve got, or even in case there is a DDoS assault, our physical servers will remain up and your sites will stay online.
All Linux hosting packages include a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee stays the same.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is essential to also build your own network infrastructure. Because of this, we set up a custom internal network in all our data center facilities. Relying on enterprise–grade Juniper routers and switches, our internal network allows for hypersonic data transfer rates and is fully redundant.
As a result, you will enjoy a 99.9% network uptime in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center as well as in our AU data center, no matter which web hosting package you’ve opted for.
A 30–Day Money–Back Guarantee
Like with every other service, if it is your hard–earned money at risk, you cannot feel really secure. This is why, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In case you don’t feel content with our service or if you need to use a more robust web hosting solution, such as a Linux VPS hosting or even a Linux dedicated web hosting – you’ll get a full refund, without any secret fees or return charges.
24/7 Technical Support
If you’ve ever been forced to wait around for hours for a reply, you are aware of how frustrating this can be, even more so if your web site is on the line. For this reason, our company offers a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our tech support engineers will be available to you and they will respond to you in under an hour. And the best part is that their average support ticket response time is under 20 minutes!